Last Updated: 8 September 2026

The products available on OLVIZ are listed by various garment manufacturers. Our objective is to make the purchasing process between manufacturers and retailers, traders, and wholesalers organized and transparent.

The facility for product return, replacement, or refund may apply according to the nature of the product, the terms of the order, and the policy of the respective manufacturer. The terms provided on the product page for a particular product shall apply to that product.

1. Under What Circumstances Can a Return Request Be Made?

A buyer may request a return or replacement under the following circumstances:

1. The received product is damaged.
2. A manufacturing defect is found in the product.
3. Fewer products have been received than the quantity ordered.
4. The wrong product has been received.
5. The received product is clearly different from the product shown in the listing.
6. The size, color, or other approved details of the product differ from the order.
7. Any visible tampering or damage is found in the package at the time of delivery.

Important: In cases where goods are received damaged, incorrect, or in a lower quantity, an unboxing video recorded while opening the package may be required.

2. Within What Time Must a Return Request Be Made?

For garment products, a return or replacement request should generally be made within 4 days from the date of delivery.

OLVIZ or the respective manufacturer shall not be obligated to accept a request received after the specified period has expired.

If a different return period is specified for a particular product, the period provided on that product page shall apply.

3. Why Is an Unboxing Video Required?

Wholesale garment orders may contain a large quantity of products. Therefore, an unboxing video may be required to keep the verification process clear in cases where incorrect, damaged, or insufficient quantities of products are received.

The video should, as far as possible, clearly show the following:

1. Complete package
2. Exterior of the package
3. Shipping label
4. Order-related information
5. Complete process of opening the package
6. Received products
7. Quantity of products
8. Problem visible in the product
9. Damaged portion, if any

It is advisable to start recording the video before opening the package.

4. Which Products May Not Be Eligible for Return?

The following types of orders may generally not be eligible for return or cancellation:

1. Returns due to a change of mind by the buyer
2. Cases where the buyer has personally selected the wrong size or color
3. Products that have been used, washed, or damaged
4. Products that have been improperly handled by the buyer
5. Products specially manufactured or prepared
6. Customized or private-label products
7. Products manufactured according to the buyer's specific requirements
8. Wholesale orders whose return conditions were clearly accepted before the order
9. Products clearly stated as non-returnable on the product page

The terms applicable to a particular product shall be determined according to the information available on its product page or at the time of the order.

5. How to Request a Return?

To request a return, the buyer may select the relevant order from their OLVIZ account and use the available return facility.

The request may require the following information, as applicable:

1. Order Number
2. Product Name
3. Quantity Received
4. Description of the Problem
5. Product Images
6. Package Images
7. Unboxing Video
8. Other Required Evidence

OLVIZ or the respective manufacturer may also request additional information or documents.

6. Review of the Return Request

After receiving a return request, OLVIZ and/or the respective manufacturer may review the request based on the available information and evidence.

The following may be considered during the review:

1. Order Details
2. Product Quantity
3. Product Size and Color
4. Condition of the Product
5. Description Provided in the Product Listing
6. Available Images and Videos
7. Condition of the Package
8. Whether the return request was made within the specified time period

Additional information may be obtained from the buyer if required.

7. After the Return Request Is Accepted

If the return request is accepted, the product may be collected according to the prescribed process.

Where return pickup is available, OLVIZ or its authorized logistics partner may collect the product from the address provided by the buyer.

The buyer must keep the product ready in the same condition in which it was accepted for return.

8. Verification of the Product During Return Inspection

The product being returned may be inspected.

During this process, it may be checked whether:

1. The same product has been returned or not.
2. The quantity of the product is correct or not.
3. The size and color correspond to the order or not.
4. The product has been used or not.
5. The product has suffered any additional damage or not.
6. The reason for the return matches the available evidence or not.

If the returned product does not match the approved return request, the return or refund request may be rejected.

9. In Case of Returning the Wrong Product

The buyer should return only the product and quantity for which the return has been approved.

If the buyer hands over another product, an incorrect quantity, or goods from another order to the logistics partner, the return process may be affected and additional verification may be required.

10. If the Product Is Not Accepted After Return

If during inspection it is found that:

1. The return time limit has expired,
2. The product was not eligible for return,
3. The required evidence was not provided,
4. The wrong product was returned,
5. The product has been used or is in a condition of additional damage,
6. Or there is a difference between the return request and the actual product,

then the return request may be rejected.

11. Replacement

Where possible, in the case of an approved return, the respective manufacturer may provide a replacement of the same or similar product.

Replacement shall depend on the availability of the replacement product, stock, and the capacity of the respective manufacturer.

If a replacement is not available, a refund or other resolution may be provided in accordance with the applicable policy.

12. Refund

In the case of an approved return, the refund process shall be carried out according to the applicable payment and return policy.

The refund amount may depend on the following:

1. Products returned
2. Approved quantity
3. Applicable taxes
4. Shipping or other applicable charges
5. Business terms of the order
6. Return conditions of the respective manufacturer

The refund may be made through the same or another available method, details of which shall be provided to the buyer at the time of the relevant process.

Cancellation Policy

13. Request to Cancel an Order

The facility to cancel an order shall depend on the current status of the order.

If the order has not yet entered the processing or dispatch process, the buyer may request cancellation according to the available options.

If the product has already been prepared, packed, dispatched, or specially manufactured according to the buyer's requirements, cancellation may not be possible.

14. Wholesale and Special Orders

Many orders on OLVIZ may be placed according to business and wholesale requirements.

Such orders may involve large quantities, special size-color combinations, custom packaging, private labels, or other special requirements.

In such cases, the buyer may be informed of the applicable business terms before confirmation of the order. After order confirmation, cancellation or return of orders involving such special requirements may be limited.

15. Problem with Return Pickup

When pickup is available for an approved return, the buyer must keep the product ready at the scheduled time.

If the buyer is unavailable, refuses to hand over the product, or does not make the specified product available, the return request may be affected or cancelled.

Where necessary, the buyer may have to request another pickup.

16. Important Information

OLVIZ does not itself control the manufacturing process of every product listed by each manufacturer. Therefore, responsibilities related to product quality, manufacturing, and order fulfillment may be determined according to the applicable terms of the respective manufacturer.

However, OLVIZ attempts to facilitate the resolution of returns, replacements, and related issues between buyers and manufacturers through the processes available on its platform.

17. Changes to the Policy

OLVIZ may make changes to this Return, Replacement and Cancellation Policy as required. The revised policy may become effective after being published on the OLVIZ website or application.

For a particular order, the policy applicable at that time and the accepted terms of the order shall be taken into consideration.

Contact Us for Assistance

For assistance related to returns, replacements, cancellations, or refunds, use the customer support channels of OLVIZ.

Email: info@olviz.in

Phone Number: +91 9296934823